Frequently Asked Questions
On this page, you’ll find common questions we get asked all the time. We’re always updating this page to ensure information is updated and correct.
Events
Which models do you take to the shows?
It varies from show to show and location to location. For confirmation of the models we will take, we suggest you contact us prior to the show and we can give you an indication.
Sales
How long do I have to wait to receive my camper?
Typically, there is a minimum of 12 weeks from the time you sign the contract to taking delivery. This timeframe can move in either direction depending on various factors. We endeavour to always meet the indicated ETA and will keep you updated throughout the process.
Do you sell Demo stock?
Yes! These sales do not occur often and there’s usually a lost of people wanting the same thing. It’s best to register your interest on our website and we can keep you notified when something comes available.
Service
I need help with my Camper – who do I contact?
For all Service and Support help, please use the Service
Warranty
Is Warranty transferrable?
No. When you sell the camper, the Warranty is not transferred with the purchase.
Is my Camper still under Warranty?
We offer 12 months Warranty (subject to servicing) and 5 years for structural. This warranty period starts from the day you sign and take delivery.
Stoney Creek Campers – “Beyond Boundaries” Campaign Terms and Conditions
Eligibility: The “Beyond Boundaries” campaign is open to residents of Australia.
Savings Calculation: The advertised savings for the “Beyond Boundaries” offer are calculated based on the Recommended Retail Price (R.R.P.).
Offer Discretion: Stoney Creek Campers Management reserves the right to make the final decision regarding the “Beyond Boundaries” offer, including any adjustments, modifications, or cancellations. Such decisions are binding and not subject to appeal.
Offer Expiry: The “Beyond Boundaries” offer is subject to expiry, and Stoney Creek Campers Management has the authority to determine the expiration date. Any extensions or modifications to the expiry date are at the sole discretion of Stoney Creek Campers Management.
Availability: The “Beyond Boundaries” offer is subject to product availability. Stoney Creek Campers reserves the right to limit the offer based on stock availability.
Changes and Cancellation: Stoney Creek Campers reserves the right to change, modify, or cancel the “Beyond Boundaries” campaign at any time without prior notice. In the event of cancellation, any purchases made prior to the cancellation date will be honoured.
Compliance with Laws: Participants must comply with all applicable laws and regulations in connection with their participation in the “Beyond Boundaries” campaign.
Contact Information: For any inquiries or concerns related to the “Beyond Boundaries” campaign, please contact Stoney Creek Campers through our contact page.